The hospital has recently had more congestion—longer waiting lines—than it (or its patients) would like. As part of a study to learn the causes of these long lines and to suggest possible solutions, all locations have kept track of customer arrivals during 1-hour intervals for the past 10 weeks.
Covenant Hospital operates a main hospital and three outlying clinics in a medium-size city. All four locations perform similar outpatient services, and patients typically visit the location nearest them. The hospital has recently had more congestion—longer waiting lines—than it (or its patients) would like. As part of a study to learn the causes of these … Read more