Selecting the Right Performance Indicators

-Conduct research on the problem-identification process for businesses, as well as other resources that address business performance analysis.

-Following is a list of topics commonly addressed by managers during their store team meetings. For each of the topics listed below, decide what performance indicators must be analyzed in order for a manager to answer the question, “How is business?”.

-Sales
-Advertised/promotional events
-P&L results
-Customer Service
-Human Resources
-Company policies, procedures, and strategies

-Explain why the performance indicators you identified in #2 are important to employees at any retail company, regardless of whether they work in a store, in a corporate position, or in some other support function.

-Compare and contrast the performance indicators that would be most relevant to a store manager, as compared to a district supervisor or someone working in customer support.

-Complete your work by summarizing what conclusions can be drawn regarding the use of performance indicators to identify potential problems and opportunities in a business organization.

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