Review the case study The Philly311 Project: The City of Brotherly Love Turns Problems into Opportunities at the end of Chapter 14. Then answer questions 14-12 through 14-14. Use at least two outside sources to support your responses, and format your citations using APA. Include in text citations.

Review the case study The Philly311 Project: The City of Brotherly Love Turns Problems into Opportunities at the end of Chapter 14. Then answer questions 14-12 through 14-14. Use at least two outside sources to support your responses, and format your citations using APA. Include in text citations.

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