Can a person be hearing well but not listening well? Can a person be listening but not hearing well? Explain.
Sheila James owns a catering business employing four workers. She just got a contract to cater a wedding reception for a Chinese couple who speak very little English. What steps can Sheila take to make sure her communication with the couple is successful? As a supervisor, what steps might she take with her employees to make sure they understand the couples wishes as well?
Name and rank the five basic needs, from lowest to highest, that Maslow described in his hierarchy of needs. If a supervisor applies this hierarchy to his or her employees, what are some specific ways that employees needs could be met?
What are the hygiene factors and motivating factors described by Herzberg? Consider your current job or the one you held most recently. Which factors are (were) present at that job? How would you say they affect(ed) your level of satisfaction? Your level of motivation?
What are the steps in the discipline process? In what kinds of situations would a supervisor take all these steps?
What steps should a supervisor take in confronting an apparently troubled employee?
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