What is IT governance and why is it important to the IT manager?

Q1) Short answer – Pick the ten terms below you feel are the most important to know as an IT manager. Then define the top ten of the following terms (please cite your reference for each term using the method that you have chosen):

Business process-
Business requirement-
Business value-
Case Study-
Conceptual model-
Data-based decision making-
Decision bias-
Human Capabilities-
Human-Centered Computing-
Human-Computer Interaction (HCI)-
Human Factors-
IT Capabilities-
Pillars of IT: Databases, HCI, Networking, Programming, and Web Systems-
Pivot point-
Turning point-
User Interface-

Q2) In Wikipedia, IT governance is a part of corporate governance (https://en.wikipedia.org/wiki/Corporate_governance_of_information_technology). In a paragraph, what is IT governance and why is it important to the IT manager? Make sure you describe who has precedence, the company or the companys IT function.

Q3) In Wikipedia (http://en.wikipedia.org/wiki/Information_technology_management), Information Technology Management is defined as the discipline whereby all of the technology resources of a firm are managed in accordance with its needs and priorities. [2] I suggest this is an excellent definition and also allows a broad spectrum of ways to achieve the course objectives listed in the syllabus. In a paragraph or so, please take a deeper dive into this from A1 and comment on this definition, and clearly state whether you agree with it or do not agree with it and why.

Q4) In a page or less, write a job description for an IT manager that incorporates at least one area of IT governance that you covered in Question 2 above. Monster.com has an example template http://hiring.monster.com/hr/hr-best-practices/recruiting-hiring-advice/job-descriptions/information-technology-manager-job-description-sample.aspx [1]. The template can be edited to use the terms, definitions, principles, methodology, etc. of risk management, IT value delivery, IT strategic alignment, etc.

Q5) Wikipedia (http://en.wikipedia.org/wiki/Balanced_scorecard) defines a Balanced Scorecard (BSC) as a performance management toolthat can be used by managers to keep track of the execution of activities by the staff within their control and to monitor the consequences arising from these actions. [4] Traditionally, it includes four perspectives:
Financial: encourages the identification of a few relevant high-level financial measures. In particular, designers were encouraged to choose measures that helped inform the answer to the question “How do we look to shareholders?”
Customer: encourages the identification of measures that answer the question “How do customers see us?”
Internal business processes: encourages the identification of measures that answer the question “What must we excel at?”
Learning and growth: encourages the identification of measures that answer the question “How can we continue to improve, create value and innovate? [4]
In a page or less, comment a) on the need for the IT manager to keep score and b) on the use of the BSC, in general, to do so. Conclude by stating the top five reasons why the IT manager should use a BSC approach.

Review and summarize your ideas about the usefulness for the IT manager of a) a glossary that defines terms; b) the course readings; and c) working on a team including nominating potential teammates from the class roster.

Please cite all the sources. Thank you