What have you learned about the airline’s or FAAs plans to upgrade the system that might address this problem?

Many travelers have problems or difficulties during air travel. In this discussion activity, you may describe a problem you experienced; a current event that you found in a newspaper, article, video, or TV program; or one your organization or company had recently.

Please number and state each question/statement and write a separate paragraph or paragraphs for each answer.

Please provide a brief synopsis of the problem or event with circumstances.
What have you learned about the airline’s or FAAs plans to upgrade the system that might address this problem?
As a manager in aviation, what actions can you take to satisfy your customers with this problem, difficulty, or event?
What guidance is available to assist you in resolving a problem, difficulty, or event in the future?

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