Barrio Empanadas Inc. produces artisan empanadas Latin-style. After a few years of mixed results in their first store, Barrio Empanadas Inc. began to participate in neighborhood food festivals. They quickly discovered that their sales in those venues far exceeded the ones at the store, and at a higher price point! They concluded that empanadas made an ideal delivery or on-the-go food, and proceeded to open a new store at their citys international airport. The airport store was an instant hit, which motivated them to open two additional stores, one at each of two large universities in their city, plus an additional one at the local convention center that opens only during events.
The company maintains two regular stores, both located in the same city near to their corporate offices. One of these regular stores had experienced quite a bit of trouble, but it has nicely rebounded lately. The prior store manager for this location recently quit, although the rumor is that he was terminated. However, he was quickly replaced with Ms. Martha Perez, who had worked in this store as a dedicated employee since it first opened in 2009, and who has totally succeeded turning around this particular store. The store sales have more than doubled since she took over!
The success of the airport store, however, has given the company founders quite many ideas. Barrio Empanadas Inc. began to bid for concessions at other airports. It recently won its bid on two large airports, both of them in areas with relatively large proportions of Hispanics in the Western US. The founders of the company, a married couple who currently manages the firm, have recently determined that launching a dedicated airport division is the future of the firm, and they anticipate expanding to other airports throughout the US. They believe that their business model of empanadas as a hearty and yet convenient food item works best at airports where people are typically in a hurry and look for a satisfying food item that they can eat on the go, especially in culturally diverse geographical areas where people are already familiar with empanadas, samosas, and similar food items.
Barrio Empanadas Inc. is now trying to hire a Director who will lead the expansion of its newly created airport division. Before they began their search, they created a job description for the job of Division Director. With the help of their contacts and an executive search firm, they have gathered information on a number of potential candidates. After assessing the information they have on these candidates, the firm has narrowed down the search to the four candidates listed here. Please study the following job task descriptions for their airport division director and the information gathered about the candidates through different selection procedures (i.e., biographical, personality profile, behavioral interview, references check), and then follow the instructions to complete each table.
JOB TASKS FOR AIRPORT DIVISION DIRECTOR
Investigate and resolve complaints regarding food quality, service, or accommodations.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
Order and purchase equipment and supplies.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
SELECTION PROCEDURES
BIOGRAPHICAL SKETCHES OF TOP CANDIDATES
Ms. Martha Perez. Education: High School Diploma, Age: 44. She had worked in this store as a dedicated employee since it first opened in 2009. She is the new store manager who successfully led the turnaround of one of the firms two regular stores. The store sales have more than doubled since she took over.
Mr. George Martin. Education: Associate degree, Age: 54. Former restaurant manager at a well-established fast food chain. He has over 25 years of experience managing fast-food restaurants, where he has worked for two different national fast food chains in assistant and restaurant management positions, the last 5 years in South Florida.
Mr. Frank Hall. Education: B.A., Liberal Arts, Age: 58. Former owner and general manager of his own restaurant, which he managed for 22 years. He recently sold his restaurant.
Ms. Kathy Solana. Education: M.S. Adult Education, Age: 38. She was the head of the purchasing department for a fast food chain of Latin foods that operates in Florida, Texas, and N
Last Completed Projects
| topic title | academic level | Writer | delivered |
|---|