Identify how you would satisfy the situation with the angry customer.

As the manager of a bank, you have just walked in on an angry customer who was demanding to have a late penalty removed from his account. The employee who was helping him began to argue that the late penalty was applied correctly.

In your paper,

Describe how you would address this situation.
Explain how you would approach your employee.
Identify how you would satisfy the situation with the angry customer.
Must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.
A Abstract Page is not required
The 3 chapters come from the below coursebook.
Bovee, C. L., & Thill, J. V. (2018). Business communication today (14th ed.).

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