How can Disney motivate its cast members to provide the four basic service basics of projecting a positive image and energy, being courteous and respectful to all guests, staying in character and play the part, and going above and beyond expectations?

Read Chapter 5: Diversity in Organizations in the PDF textbook provided on Blackboard.

The Walt Disney Company owns a cruise line, several television networks and eleven theme parks, which are known to millions worldwide. The company strives to provide legendary customer service in its theme parks and cruise ships.

Real World Challenge: How can Disney motivate its cast members to provide the four basic service basics of projecting a positive image and energy, being courteous and respectful to all guests, staying in character and play the part, and going above and beyond expectations?

Post your main discussion response to this forum no later than Thursday. Your response post should be at least 150 words. Return to the discussion with your classmates and respond to at least two of your classmates no later than Monday.

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