Explain why individuals might be reluctant to raise concerns and make complaints.

– 2.1 Explain why individuals might be reluctant to raise concerns and make complaints

– 2.2 Outline steps that can be taken to encourage individuals to raise concerns or complaints

(2.1 – 2.2 The student should write an essay in which they explain why individuals might be reluctant to raise concerns and make complaints and outline steps that can be taken to encourage individuals to raise concercixns or complaints.)

Word count: 400 minimum

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