Explain basic concepts, techniques, methods, applications and challenges of operations management.

Follow Course Outcomes explored in this module:

Explain basic concepts, techniques, methods, applications and challenges of operations management.
Evaluate performance measures related to productivity, capacity, quality, speed of delivery, flexibility and process velocity

Activity 1: Case Study

Activity 2: 5 Whys Activity

Think about the bottlenecks and pain points for the company you have chosen for your final project. Choose one and work through the 5 Whys’ activity. Your goal is to find out what is causing the pain point or bottleneck.
Fill up the Map concept of the chart Bottlenecks and Pain Points.

Activity 3: Bottlenecks & Pain Points Assignment*

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