Evaluate how to choose communication methods and handle barriers to effective communication by providing an example.

Evaluate how to choose communication methods and handle barriers to effective communication by providing an example.

Discuss the roles of leaders in creating ethical organizations with an example.

Analyze the issues surrounding smartphones, social media, and cybersecurity confronting listening in modern organizations. Review the topic of listening in working relationships to highlight your critical thinking skills and then discuss whether you feel listening is a concern in todays organizations. Why or why not?

Unbelievably, the human brain only takes 0.07 seconds in a conversation to form an initial impression of another person. In other words, we decide whether to trust people we meet extremely quickly. That initial impression then influences how we respond to them. Furthermore, when we sense a potential threat in a conversation, our amygdala (a part of the brains limbic system) signals our brain to enter protection mode. This process results in the release of several hormones, such as cortisol. When too much cortisol is released, the result may be an inability to engage and connect with others. We are more likely to be emotional and impulsive and are inclined to perceive situations negatively.

However, when we have conversations that encourage cooperation and understanding, a different set of hormones, including oxytocin, are released, reinforcing a bonding experience. When we have these types of conversations, we can build lasting relationships at work. The keys to better conversations and, as a result, better relationships are indeed in the choices we make in the way we listen. Rather than listening evaluatively or with a defensive attitude, the key is listening to connect with the other person. Also important is the element of psychological safety. People need to believe that they will not be punished or humiliated if they make a communication mistake. Although you likely will not find a dedicated course on listening in most business schools, it is an essential skill for leaders and employees. Taking the time to develop our listening skills helps us build relationships with others in the workplace.

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