Does good management behavior relate to customers having good employee encounters?

For this assignment, we need to come up with interpretations and conclusions based on two research questions, data, and context.

The two questions are:
1. Does good management behavior relate to customers having good employee encounters?
2. If customers have good employee encounters will it cause customers to be more loyal?

We need to include ALL concepts which I will attach. I have attached instructions, the context, and the data needed as well.

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