Recall a recent problem or situation in your store and how it was resolved.
Using the format below, provide answers to the following:
1. Problem/Issue:
2. Who was involved:
3. Who resolved it:
4. How it was resolved:
5. Would you consider the resolution a success? Explain.
6. Would you have resolved it in the same way? Why or why not? Explain your rationale.
7. Describe why identifying the right problem is the first step in problem resolution.
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