Clearly, diagnosis is a critical aspect of healthcare. However, the ultimate purpose of a diagnosis is the development and application of a series of treatments or protocols. Isolated recognition of a health issue does little to resolve it.
In this module’s Discussion, you applied the Clark Healthy Workplace Inventory to diagnose potential problems with the civility of your organization. In this Portfolio Assignment, you will continue to analyze the results and apply published research to the development of a proposed treatment for any issues uncovered by the assessment.
To Prepare:
Review the Resources and examine the Clark Healthy Workplace Inventory, found on page 20 of Clark (2015).
Review the Work Environment Assessment Template.
Reflect on the output of your Discussion post regarding your evaluation of workplace civility and the feedback received from colleagues.
Select and review one or more of the following articles found in the Resources:
Clark, Olender, Cardoni, and Kenski (2011)
Clark (2018)
Clark (2015)
Griffin and Clark (2014)
The Assignment (3-6 pages total):
Part 1: Work Environment Assessment (1-2 pages)
Review the Work Environment Assessment Template you completed for this Module’s Discussion.
Describe the results of the Work Environment Assessment you completed on your workplace.
Identify two things that surprised you about the results and one idea you believed prior to conducting the Assessment that was confirmed.
Explain what the results of the Assessment suggest about the health and civility of your workplace.
Part 2: Reviewing the Literature (1-2 pages)
Briefly describe the theory or concept presented in the article(s) you selected.
Explain how the theory or concept presented in the article(s) relates to the results of your Work Environment Assessment.
Explain how your organization could apply the theory highlighted in your selected article(s) to improve organizational health and/or create stronger work teams. Be specific and provide examples.
Part 3: Evidence-Based Strategies to Create High-Performance Interprofessional Teams (1–2 pages)
Recommend at least two strategies, supported in the literature, that can be implemented to address any shortcomings revealed in your Work Environment Assessment.
Recommend at least two strategies that can be implemented to bolster successful practices revealed in your Work Environment Assessment.
I’ve attached the results from the Clark Inventory.
Here is the discussion post:
The civility of a workplace is particularly important for maintaining morale and overall success of an organization. According to Kinderen et al., (2020), high workplace civility positively influences the relationships among employees. The Clark Healthy Workplace Inventory is one of the resources used to determine the civility of the workplace. After taking this inventory it was determined that my workplace is mildly healthy because it scored a 75. There are many aspects about this job that I like such as the teamwork and willingness to help, fairness, how conflict is handled and how employees are seen as assets. There are some things they could improve on though, such as offering competitive pay and having a more reasonable workload. Their nurse-to-patient ratio is 1:60 and that is a heavy load. According to Sharma and Rani (2020), having the appropriate ration reduces med errors, pressure ulcers, falls, morale and overall patient satisfaction. Fixing these few problems would greatly increase the inventory score and boost the morale of the organization. According to Armstrong (2017), low workplace civility has the potential to cause distress emotionally and physically. As healthcare workers, we already have the tendency to put others first, so maintaining workplace civility is crucial. No one can pour from an empty cup for too long.
References
Armstrong, N. E. (2017). A quality improvement project measuring the effect of an evidence-based civility training program on nursing workplace incivility in a rural hospital using quantitative methods. Online Journal of Rural & Health Care, 100-137.
Kinderen, S., Valk, A., Khapova, S., & Tims, M. (2020). Facilitating eudaimonic wll-being in mental health care organizations: the role of servant leadership and workplace civility climate. International Journal of Environmental Research and Public Health, 1-17.
Sharma, S., & Rani, R. (2020). Nurse-to-patient ratio and nurse staffing norms for hospitals in India: A critical analysis of national benchmarks. Journal of Family Medicine & Primary Care, 2631-2637.
Here are the articles from the resources:
Select at least ONE of the following:
Clark, C. M., Olender, L., Cardoni, C., Kenski, D. (2011). Fostering civility in nursing education and practice. The Journal of Nursing Administration, 41(7/8), 324–330.
Clark, C. M. (2018). Combining cognitive rehearsal, simulation, and evidence-based scripting to address incivility. Nurse Educator. doi:10.1097/NNE.0000000000000563
Clark, C. M. (2015). Conversations to inspire and promote a more civil workplace. American Nurse Today, 10(11), 18–23. Retrieved from https://www.americannursetoday.com/wp-content/uploads/2015/11/ant11-CE-Civility-1023.pdf
Griffin, M., & Clark, C. M. (2014). Revisiting cognitive rehearsal as an intervention against incivility and lateral violence in nursing: 10 years later. Journal of Continuing Educaticixon in Nursing, 45(12), 535–542.
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