– Describe the Importance of the 5 performance objectives in operations management (quality, speed, flexibility, dependability and cost).
– Describe the Product-Process Matrix and its importance in operations management.
– Describe how layout and flow or process technology can help operations management. Explain how it contributes to the design of the operations of a company.
– Please also include in the answers an assessment of the advantages and disadvantages of process specialisation and automation
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