Describe the communication practices, implicit or explicit, that were used.

I. Overview: Summarize the pattern of facts leading up to this interpersonal conflict, identifying the stakeholders in the conflict.
II. Conflict Analysis: In this section, you will analyze the transcripts provided and determine how stakeholders self-perception and communication
practices influenced the conflict. Be sure to address the following:
A. Assess how the stakeholders self-perception influenced the conflict. Provide specific examples to support your assessment. In other words,
how might the involved stakeholders self-perceptions be at odds with how others see them?
B. Describe the communication practices, implicit or explicit, that were used. What implications did they have for the conflict?
C. Assess how communication practices might be changed to de-escalate the conflict. Provide specific examples to support your assessment.

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