Instructions:
Describe customer service and what service means in the hospitality industry.
How can a moment of truth help customer service efforts?
Your descriptions should include industry characteristics and scope, including travel, lodging, food service, and recreation.
Your description should be at least two (2) paragraphs, free of grammatical errors, and sources cited properly.
Use resources available to you in the module or outside sources.
Type your answer(s) in a Word document and save the file.
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