customer service culture

creating your own solutions, describe how you would improve your company’s culture through understanding the cultural values that drive the consumer behavior of your target customers. If you want to write using product examples, you may use any products that are in the market today or any imaginary products that could be in the market sometime in the future.
Be as specific as possible with the example(s) in each response.
* Become a mystery shopper to test your staff’s behavior
*Reward your people for embracing a multi-cultural environment
Using both examples the paper should have at least 3 pages of content. MicroSoft Word using APA 7th edition formatting. Include a cover page, an abstract page, a reference page, and one, double-spaced body page that answers the prompts you select from the list above