Identify how the payment system and call center software have implemented on financial industries like the bank of Guam. Identify other financial industries that is most likely to be also affected by payment system and call center software. Please distinguish these financial industries, their type and their size of the organization or user group. What are the IT issues, IT changes, IT challenges and IT strategies that the financial industry had to implement when using payment system and call center software.
Discuss how the payment system and call center software affect the workforce, and reshaping the organization? How did the different user response to the IT issue or new IT development? In some cases, there may be disruptive social changes, or changes to business industries.
Discuss how call center software & payment system may relate to sustainable competition, disruptive competition, network effect, leveraging the crowd, and business in the cloud?
Identify how call center software & payment system affected business partnership, business channel reconfiguration, and potential changes in business relationship with the end consumers (not business customers).
Report the possible influence of government through regulations, development of industrial standards, and endorsement of influential investor or business leaders.
Lastly address IT budgeting issues, design issues, implementation challenges, training issues, supports issues, and stakeholder management challenges. Analyze how the IT/IS issues enhance or disrupt existing business practices.
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