Artificial Intelligence

WEEK 02 Case Study (CAS2)
Chatting with the HR Chatbot
(Page144 SECTION 2 Jobs and Labor)
The brave new world of artificial intelligence (AI) is beginning in human resource management services applications. Imagine how Amazon’s Alexa for the Business device might provide employees with the “human” touch. Alexa has mastered thousands of skills and continues to get smarter every day. Amazon hopes companies might put Alexa to work for tasks like booking hotel rooms, scheduling and administering virtual meetings, and doing other duties that can be programmed into an algorithm. IBM is producing a chatbot that is designed to replicate a human voice. The chatbot can be used for employment recruiting, onboarding and training, and answering questions in an employee service center. These intelligent assistants may
be the next revolution in workplace technology.
These AI/chatbots are becoming more popular due to changing consumer and employee preferences. Millennials and individuals in Generation Z have little patience when making a request; they typically expect a response within 10 minutes. It can be difficult for human workers to respond quickly with accurate and timely information. AI devices can scour countless company documents and other sources of information to rapidly compile all the facts needed to respond to an inquiry. IBM’s Watson computer can quickly identify important information and connect it to deliver it to the person asking the question. Workers accustomed to getting this speedy service in their personal lives will soon expect their company’s HR department to be just as efficient. So, HR professionals of the future may need to start learning about how this technology can help them serve employees better.Talent acquisition and onboarding processes can be greatly improved by incorporating Al. Consistency in responding to frequently asked questions about employee benefits and career opportunities can enhance the employee experience. This technology can be especially helpful to workers who operate remotely and rarely interact with HR staff in person. A chatbot created by Loka, Jane, provides real-time answers to various HR questions. She can easily field questions such as “Is Memorial Day a paid holiday?” or “What is the copay for a generic prescription?” Jane can do much more, however. She can be used to proactively promote the benefits and programs with which employees are not familiar. Jane can be designed to reach out to employees to notify them of the current wellness programs, like flu shots or weight loss challenges sponsored by the company.
She can also collect information and prepare a report to management showing areas of concern. Perhaps many employees are asking questions about a particular learning and development program. Jane can bring this to the attention of HR leaders so that they can investigate further. Training professionals may also utilize AI technology. IBM’s Jill Watson served as a teaching assistant for online courses. She was available to deal with learner questions 24/7/365. This allowed the learner to move forward with the online course rather than waiting for guidance from a live instructor. While unable to field every question, Jill was successful 40 percent of the time. Thus, trainers could spend time dealing with more complex issues and working with learners face-to-face.
QUESTIONS
What skills will HR and training professionals need to develop to utilize AI technology successfully? How can HR professionals ensure that employees remain connected personally to the organization if much of their communication is delivered via AI technology?

instructions:
Format: MS Word (Office 365), please, no pdf.
Length: 2-3 pages, not including the title page, references, or appendix.
Font: New Times Roman or Arial 12 pics,
Line Spacing: Double spaces
Your response should reflect scholarly writing and current APA 7 standards.
Citation & References: Include a minimum of 2 scholarly resources

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