Apply your knowledge of QFD to a situation in your organization and discuss how this can be used to improve customer satisfaction in your situation.

Week 8 Discussion

Quality Function Deployment (QFD) brings the voice of the customer into design and development, focused on improving customer satisfaction. Apply your knowledge of QFD to a situation in your organization and discuss how this can be used to improve customer satisfaction in your situation. Also consider how this relates to the cost of quality and discuss at least one of the 4 types of quality costs as it relates to your example of QFD. What would you recommend to improve this situation? If you have an example of a success, you may provide this instead, including the cost of quality and QFD.

Sources: Please use 2 Academic Articles in addition to Textbook Source.
Textbook: Summers, Donna C. S. (2018). Quality (6th Ed.) Pearson. NY, NY ISBN 9780134413273

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