Prepare an Organizational Chart for the department or organization:

1. Prepare an Organizational Chart for the department or organization:

(Department organization is: 2 phone rep members which address consumer issues, complaints offer refunds, reimbursement, or coupons for issues reported. 1 member is a data analyst, analyzing all reported issues to the department. Studying reports for any patterns or trends for product quality issues. Data analyst also has a heavy focus on analyzing adverse reactions to medications company manufactures, as all reported adverse events get reported to the EPA (government agency regulating medication sold) and reviews any cases requesting reimbursement for veterinary expenses accrued due to use of medications which caused adverse reactions to pets. One supervisor, supervising 2 phone reps and data analyst, in charge of scheduling, assigning day to day tasks, payroll, approving time off requests. 1 manager of department, oversees the supervisor.
All members of department other than supervisor and manager respond to consumer communications including phone calls, emails, voicemails, and letters.
Include an evaluation of the effectiveness of this arrangement.
Effective arrangement, as there are enough members to complete all tasks. Easy flow of day to day work, with a acceptable turnaround time of reimbursements, refunds and response to consumer phone calls and emails.

2. Prepare a Procedure Flow Chart depicting the process within this departments area

Steps in flow chart are:
Consumer communication to department (either phone call, email, letter)
Rep communicate with consumer to address concerns, offer reimbursement in some form.
Complaint is input into department data
Data analyst reviews monthly, all complaints input, creates supply chain reports monthly that are distributed to all departments, making them aware of each of their categorys complaints. report includes comparison of complaints versus units sold of each category.

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