Organizational Citizenship Behavior (Chapter 1) is an individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system and that in the aggregate promotes the effective functioning of the organization.
OCB’s are voluntary
OCB’s help work groups and the organization to effectively achieve goals.
Please do some research and tell us about a company who encourages their employees to participate in organizational citizenship behavior. Please tell us who the company is, how they are expressing that citizenship behavior, how they are involved and how do they encourage their employees to be a part of that effort.
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