Chapter 5 Integrative Learning Exercise Assignment DUE Thursday 11:59 p.m. (75 points).
Assume you are the team leader for a consulting group that is charged with designing, developing, and implementing an organization’s system for customer relations management.
*Develop an outline of the opportunities you believe that such a system will provide the organization (15 points)
*Identify the challenges inherent in developing the system (10 points)
*What issues could be related to implementing and using the system (10 points)
*Be sure to identify the necessary inputs and support staff for the system. What information will be needed? (15 points)
*How will it be collected and managed? (10 points)
*How will the system improve customer retention? (15 points)
Please be sure to support your analysis and discussion with information from Chapter 5 and external research. Use topic headers for each section to assist you in thoroughly covering each area. The use of the textbook concepts must be evident within your work. Be sure to internally cite the sources (textbook and external sources) you use to obtain information about the system and company you are discussing.
Your work should be submitted in APA formatting, font 12, double spaced with a reference page at the end of your work.
The Textbook is Managing supply chain and operations(2nd edition)
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