Write a paper on the role that social media has played in how businesses serve customers.

Social media has impacted nearly every aspect of business, but particularly the role of customer service. Please research, develop and write a paper on the role that social media has played in how businesses serve customers.

For this assignment, please conduct research via the Internet, magazine articles, and other resources and put information together in a logical and concise written report.

you can use as many sources as you want but please be sure that they are websites that anyone can access

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