What are the key capabilities required by a change consultant/change agent in contemporary organisations? Illustrate your answer with examples drawn from the literature and assess how these capabilities would help in maintaining ethical relationships with your clients.

Questions

Change agents play an important role in organisational change management. They can be internal as well as external to an organisation. With reference to change agent and their role in change management, answer the following questions:

Part A (50%)

What are the key capabilities required by a change consultant/change agent in contemporary organisations? Illustrate your answer with examples drawn from the literature and assess how these capabilities would help in maintaining ethical relationships with your clients.

Part B (50%)

At an individual level, imagine you are considering a career as a change agent.

Find out what skills/experiences are needed to become an external change agent/change consultant.

(Note: You may refer to job adverts published online to get an idea of the skills/experiences required. Two useful links are provided in Lecture 5- A career as a change agent? slide which will help you get started).

Evaluate your current skills/experiences against these and identify any gaps (e.g. your personality, team working, communication, and leadership style etc.).

Explain how you intend to address the gaps identified.

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