Electronic media provides you with many options for creating effective messages in business. Many scenarios come up in which you will be asked to craft a positive message in response to a customers issue. In this assignment, you will be asked to compose messages from both the perspective of a customer and a customer service representative.

Electronic media provides you with many options for creating effective messages in business. Many scenarios come up in which you will be asked to craft a positive message in response to a customers issue. In this assignment, you will be asked to compose messages from both the perspective of a customer and a customer service representative.

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