Provide a brief overview about why calculating ROI is strategically important and let’s call the types of items and services that would be included in an ROI analysis. Next discuss what items and services May differ in ROI calculations between different types of training. For instance, consider the temperatures between a soft skill training like leadership development and employees taking an Excel training program.
Noe,R.A (2017). Employee training and development (7th Ed ).New York , New York McGraw -Hill Education.chap 6 & 7
Mind tools content team (n.d ) Kirkpatrick’s for level trading evaluation model analyzing learning effectiveness. My tools review Dr Kirkpatrick’s website and pay particular attention to the newly refined New world model:
Kirkpatrick’s partners (2009). The new world Kirkpatrick model.
Andriotis ,N.(2017,November 20 return on investment and how to measure it. E-learning industry.
Fetter, M .(2017, September 21. 9 tips for using HR metrics strategically .SHRM
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