Review Example 8.3 on pages 132-136 in your textbook. Explain whether Schwan’s leadership made the crisis better or worse. Did Schwan’s Sales Enterprises follow the principles described in discourse of renewal theory (in Chapter 2 of the textbook)? How would you advise the company to improve the effectiveness of its response? Include at least two recommendations. Support your response with specific examples. Illustrate the specific course concepts you relied on to draw your conclusions.
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