1.Why do you think conflict occurs in relationships (personal or business)? From what you have learned from below strategies, what have you discovered about how you handle communication? What is it that makes some people easier to communicate or deal with? Give examples.
2. Describe a critical conflict situation you have experienced in business. Of the strategies reviewed below, which strategy or strategies did you use to work through the conflict? Was it successful? If not, which strategy would you choose to use instead?
3. How did you view the person(s) in this conflict? Did you think of them as people with goals, feelings, objectives much like yourself, or did you view them differently? Did this affect your strategy?
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